FAQ

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HOW FAST CAN I GET MY ORDER?

We know you are excited to receive your order and want it ASAP! Most in stock items can be rushed with the exception of oversized items. Make sure to select express or overnight delivery at checkout.

WHEN WILL I RECEIVE MY ORDER?

Most in-stock items will be shipped out of our warehouse in San Diego, CA within 1-2 business day. Standard shipping generally takes between 5-7 business days. Please note estimated delivery times on all oversized and backordered items on individual product pages. For more detailed shipping information click here.

HOW DO I TRACK MY PACKAGE?

As soon as your order ships you will receive an email confirmation with a tracking number, or track it here!

MY TRACKING NUMBER SAYS MY ORDER WAS DELIVERED, BUT I CAN’T FIND IT.

We recommend shipping to a secure location. Unfortunately, we cannot be held liable for any lost or stolen packages. We have found that in most cases, your package is most likely being held at your local post office or UPS store.

Can i see your products in person?

Visit our beautiful flagship store in Downtown San Diego, CA.

DO YOU SELL GIFT CARDS?

We do! And we think they make wonderful gifts. You can purchase an e-gift card to use towards our products and design services. Get yours here.
*Please note gift cards are non-refundable.

DO YOU CHARGE SALES TAX?

We only collect sales tax on orders shipped within the state of CA.

DO YOU SHIP INTERNATIONALLY?

At this time, we offer US shipping only. We are working on expanding our delivery zones and hope to deliver to you soon!

I HAVE AN AMAZING PRODUCT THAT I THINK WOULD BE PERFECT FOR GATHERED HOME, WHAT DO I DO?

We LOVE finding new makers and vendors! If you think we would be a good match, please email us a link to your website and a current line sheet to:
press@gatheredhome.com