FAQs
SHIPPING
Most in-stock items will be shipped out of our warehouse in San Diego, CA within 1-2 business days, with the exception of holidays and weekends. Please note estimated delivery times on all oversized and backordered items on the individual product page. All shipping costs will be calculated at the time of check out.
We know you are excited to receive your order and want it ASAP! Most in stock items can be rushed with the exception of oversized items. Make sure to select express or overnight delivery at checkout.
As soon as your order ships you will receive an email confirmation with a tracking number, or track it here!
We recommend shipping to a secure location. Unfortunately, we cannot be held liable for any lost or stolen packages. We have found that in most cases, your package is most likely being held at your local post office or UPS store.
At this time, we offer US shipping only. We are working on expanding our delivery zones and hope to deliver to you soon!
ORDERS
We do! And we think they make wonderful gifts. You can purchase an e-gift card to use towards our products and design services. Get yours here. *Please note gift cards are non-refundable.
We only collect sales tax on orders shipped within the state of CA.
Most in-stock items will be shipped out of our warehouse in San Diego, CA within 1-2 business day. Standard shipping generally takes between 5-7 business days. Please note estimated delivery times on all oversized and backordered items on individual product pages. For more detailed shipping information click here.
We LOVE finding new makers and vendors! If you think we would be a good match, please email us a link to your website and a current line sheet to: press@gatheredhome.com
RETURNS
We want you to love your purchase. If for any reason you are not totally in love with a full priced item, you can return it for a full refund less any shipping charges. Any returned items must be in their original, unused condition and in the original packaging in which they were received. All returns must be received at our warehouse within 15 days of the delivery date. All orders received after the 15 days and up to 45 days will be issued store credit. We cannot accept returns after 45 days. Custom orders, gift cards, design services and all sale items are final sale and non refundable.
All returned items must be in their original, unused condition and in the original packaging in which they were received. Any item that does not meet this requirement, may not be eligible for a refund or will be subject to a restocking fee.
You may contact us to request a return shipping label or you may send it back yourself. We highly recommend using a trackable and insured service, as we are not responsible for any items damaged or lost in transit. Return shipping costs are the sole responsibility of the buyer. If opting for a return label to be emailed to you, shipping charges will be deducted from your refund amount. Please allow 7-10 business days for your refund to be processed after we receive your package.
Please send an email to hello@gatheredhome.com including your order number, items to be returned and reason for return to receive a return authorization number. Mail your returns to:
Gathered Home
Returns Processing
3245 University Ave. Suite 1 #289
San Diego, CA 92104
There are no refunds on design services. If you have any questions before placing your order, please email hello@gatheredhome.com and we will gladly help you select the best package to fit your needs.
Instead of making an exchange, we find it best to return your previous order and place a new order with all new goodies.